ITIL INTERMEDIATE RELEASE CONTROL AND VALIDATION

ITIL Service Capability - Release Control and validation (RCV) Training and Certification

The ITIL V3 Release, Control and Validation course is a part of the ITIL Intermediate Capability stream. It is one of the modules that leads to ITIL V3 Expert. The ITIL- RCV training and certification course has been designed to provide participants with all the knowledge required for the exam and the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization’s or users’ needs.

Learning from ITIL Release Control and Validation Module:

The ITIL Release, Control and Validation training and certification course is oriented towards providing candidates with all the key concepts and processes within the RCV module. We adopt the teaching methodology that gives participants ample time for group discussions, case studies and ensure that they are fully prepared for the certification exam as well as the real life challenges in the organization. The primary learning outcomes include an understanding of the following:

• The importance of ITIL release, control and validation while providing service
• How to use the ITIL release, control and validation processes, activities and functions to achieve operational excellence
• Change management as a capability to realize successful service transition
• Service validation and testing as a capability to ensure the integrity and the quality of service transition
• Service asset and configuration management as a capability to monitor the state of service transition
• Knowledge management as part of enhancing the on-going management decision support and service delivery capability
• Request fulfillment and change evaluation to ensure meeting committed service level performance

Pre-requisites:

ITIL foundation is Must

Target Audience for ITIL – Release Control and Validation certification:

The list of primary target roles includes the following:

• IT Professionals
• Change managers
• Service asset managers
• Release Manager
• Security Administrator
• IT Operations Manager
• Database Administrator
• Security Manager

ITIL Intermediate Release Control and Validation exam:

• Multiple choice examination questions
• Eight questions per paper
• 28 marks required to pass (out of 40 available) – 70%
• 90 minutes’ duration
• Closed book

Content Covered:

• Introduction to release, control and validation (RCV)
• Change management
• Service asset and configuration management (SACM)
• Service validation and testing (SVT)
• Release and deployment management (RDM)
• Request fulfillment
• Change evaluation
• Knowledge management (KM)
• Release, control and validation roles and responsibilities
• Technology and Implementation Considerations